Alberta Municipal Affairs (AMA) works in partnership with Alberta’s municipalities and the private sector to ensure Albertans live in safe and sustainable communities, and are served by open, effective and accountable governments. In 2000, Tecskor worked with AMA to improve their ability to manage their overall operational plan. Tecskor provided management process advice and our enabling tool, the PEAK Work Coordination System. AMA now manages several hundred initiatives, with real time alignment to their goals.

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​Business Needs:

• Staff had difficulty meeting commitments to the operational plan

• Roles and responsibilities between departments were overlapping

• Accountability for specific projects and initiatives required improvement

• Changes to the operational plan were difficult and tedious to communicate

• Substantial “firefighting” around key initiatives, with a lack of proactive management

 

Original Situation Snapshot​

• Employees had difficulty understanding how changes in their organization’s priorities affected their work

• Organization was not proactive in understanding potential changes and the effect on work

• Information on projects, initiatives and priorities was not easily accessible to employees, to help determine work priorities

• Work plans were not documented to determine how well a project was progressing

• Goals and work were aligned on a bi-annual basis

• Accountability for work responsibilities was unclear

• Work is primarily reactive vs. planned

• Lack of a view of the strategic activity at the staff level

• Significant effort to keep all stakeholders informed

 

After Tecskor Implementation

• Roles and goals were clearly defined and updated regularly based on organizational changes

• An integrated departmental view of both strategic and operational work was developed

• Alignment of work to goals occurs quarterly, improving delivery and accountability

• Improved reporting to stakeholders, in real time, to streamline communication and reduce reports

• Improved accountability for cross-departmental work

• Centralized repository for all initiatives underway

• Improved prioritization of work across the department

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Long Term Strategy

• Use of PEAK Mobile to improve access to stakeholders when remote from the office

• Track and manage additional projects and work outside of the operational plan for overall alignment and prioritization

• Continue to streamline management processes to embed in the cultural behavior of the department

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“Our most recent Auditor’s report commended our team for how effective we are in tracking and managing our projects and initiatives in our operational plan”

- Former Deputy Minister, Alberta Municipal Affairs

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